Frequently Asked Questions
How quickly can you answer my question?
We respond to messages and emails in the order they are received, usually within 24 hours.
Can I change my shipping address after my order has been placed?
Once placed it is not always possible to make changes. Please contact us as soon as possible by email with your name and order number if you require an address correction.
How long is the processing time?
Orders take 1-3 business days to process. Most packages are prepared within 24 hours, but delays may occur.
General Shipping Information:
Orders are shipped Monday through Friday (excluding holidays) within 1-2 business days. Delivery times vary by location, typically 5-25 days.
Will my order come in one package?
Depending on the size of your order, you may receive separate packages that can arrive 1-2 business days apart.
Sold out/overdue items:
If an item is out of stock, you will receive a notification from us. Items that are not replenished within 2 weeks will be automatically refunded.
Address changes:
If you notice an error in your shipping address, please contact us as soon as possible so we can attempt a correction before shipping.
I received a damaged item, what should I do?
Please contact us with your name and order number for assistance.
How can I track my order?
Please go to the “Track my order” link on our website and enter your tracking number.
Why is my tracking number not working?
Tracking issues may occur with international orders. Please contact us if you have any issues with domestic tracking.
The tracking number says it was delivered but I haven't received my order yet?
Contact customer service
What should I do if something is missing or damaged?
Please contact us immediately for any missing or damaged items. Our money back guarantee lasts 30 days after delivery.
